Cancellation & refunds
Last updated August 2026
Everything we make is printed to your order — your name, your photo, your logo. That makes it yours in a way an off-the-shelf product never is, and it's why this policy is stricter than most. Please read it before you place an order.
Cancellations
An order can be cancelled only while it is still awaiting production. Personalised orders move into the press queue quickly, so if you need to cancel, contact us immediately — the sooner you reach us, the more likely we can stop it.
Once production has started, the order cannot be cancelled. The materials have been committed and the piece is already being made for you.
Refunds
Personalised and made-to-order items are not eligible for refund or return. They are produced individually to your specification and cannot be restocked or resold, so we cannot accept a return for change of mind, a change of requirement, or an ordering mistake such as a wrong size, wrong spelling or wrong image.
Please check your personalisation carefully before you order. What you enter is exactly what we print — we do not alter spelling, spacing or artwork on your behalf.
If something is genuinely wrong
If your order arrives damaged in transit, is not the item you ordered, or carries a manufacturing or printing defect on our side, we will put it right — a reprint and reshipment at our cost, or a refund where a reprint is not possible.
Tell us within 48 hours of delivery, with your order code and clear photographs of the item and its packaging. Claims raised after that window, or without photographs, cannot be verified and cannot be accepted.
Minor variation in colour between your screen and the printed piece is not a defect. Screens are backlit and vary by device; inks on a physical surface do not match them exactly.
Orders we cannot fulfil
If we cannot fulfil an order — stock we cannot source, artwork we cannot print, or a pricing error on our side — we will tell you and refund what you paid in full. We would rather refund an order than ship something we are not happy with.
How a refund is paid
Where a refund is due under this policy, it is made to the original payment method only. We do not refund to a different account, card or wallet. Once approved, refunds are initiated within 5–7 business days; how quickly it then appears on your statement depends on your bank or card issuer.
Raising a request
Write to support@customife.com, or call or WhatsApp us on 0361-3524783 / +91 70024 18160 (Mon – Sat · 11am – 6pm IST), with your order code. A real person at CUSTOMIFE will read it and reply.
Questions about this policy? Email support@customife.com.