Shipping
Last updated August 2026
We press to order, then pack with care. Here's what to expect once your order is placed.
Dispatch time
Minimum 2–3 working days for orders under 100 pieces. Personalised pieces are made individually, so this is production time, not idle time.
For orders of 100 pieces or more, we agree the dispatch schedule with you directly over WhatsApp (+91 70024 18160) before production begins — a large run's timeline depends on the product, the finish and the artwork.
Delivery time
Minimum 3–6 business days after dispatch, or as scheduled by our delivery partner. Remote PIN codes may add a day or two.
Delivery timelines begin at dispatch, not at the time you order — the dispatch time above comes first.
Charges
Shipping is calculated per item and shown in full at checkout before you pay. Some products ship free, and some carry a free-shipping threshold, which is displayed on the product page where it applies.
Counter collection carries no shipping charge at all: choose "Collect from store" on an eligible product and pick it up from our Guwahati studio.
Tracking
You will get an email when your order is dispatched. You can also check the status of any order at any time from our track-order page, using your order code and the email you ordered with — no account needed.
Coverage
We deliver across India. If a PIN code is not serviceable by our delivery partner we will contact you before production and, if we cannot find a route to you, refund the order in full. Questions about a specific location: support@customife.com.
Questions about this policy? Email support@customife.com.